Frequently Asked Questions

What payment methods do you accept?

We accept major credit cards, PayPal, and other payment providers displayed by Shopify at checkout.

How can I track my order?

After your order ships, you will receive a confirmation email with a tracking number. Use that number on the carrier’s website.

What is your return policy?

Returns are accepted within 30 days of receipt. Items must be unused, in their original packaging and in resalable condition. See our Return and Refund Policy.

Do you ship outside Canada?

Yes. International shipping charges are calculated at checkout. Duties, taxes or customs fees may apply and are the customer’s responsibility.

How long does an order take to arrive?

Processing generally takes 1–2 business days, although some orders may take up to 5 business days. Delivery time depends on the destination and carrier. See Shipping and Handling.

What should I do if my order arrives damaged?

Take photographs of the package and items, then contact us. We will assess the issue and may provide a replacement or refund.

Can I modify or cancel my order?

Contact us as soon as possible. An order that has already been processed or shipped may no longer be changeable.

Do you offer wholesale pricing?

Yes. Many products are already sold in wholesale quantities. For a larger order or custom product, send us the required formats and volumes for a quote.

Which products are reusable or made with alternative materials?

Our catalogue includes reusable rigid carriers, cardboard can carriers, paper bags, fabric bags and products containing plant-derived materials. Certifications and recovery programs vary; review each product page before making environmental claims.

How can I contact customer service?

Email liquorstoreproducts@gmail.com or call 780-716-2149.